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Free shipping of original paintings within USA

FREQUENTLY ASKED QUESTIONS


WHAT IS YOUR SHIPPING POLICY? 

SHIPPING FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES  For Prints:

  • Shipping fees will appear in your shopping cart.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

Customer is responsible for duties and taxes required for international shipping.

SHIPPING FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available.

  • FREE GROUND SHIPPING to US and Canada addresses
  • 2nd Day Shipping: Contact us for quotes on expedited shipping

CAN I CANCEL MY PRINT ORDER?  

Your print order will enter production almost immediately. Once a print order is placed it cannot be cancelled.

WHAT IS YOUR POLICY ON PRINT RETURNS/EXCHANGES/REFUNDS?

  • For the best art buying experience, I request that you  use the Wall Preview Tool and the  AR (Augmented Reality) Tool prior to completing your order to be certain that the image and the size is right for your space!
  • IMAGE DOESN'T WORK: If it's just plain the wrong image for your wall, prints can be returned within 10 days. Payment will be refunded minus a 20% restocking fee. Customer is resposible for return shipping fees, and the print must be returned to Terri Miller in perfect condition.
  • DAMAGE: If your prints arrive damaged, please keep all packaging and contact terri@terrimiller.com  with your order number for further instructions. 
  • QUALITY: In the rare case that the quality of a print is in question, please keep all packaging and contact terri@terrimiller.com with your order number.
  • REPLACEMENT: Damaged or improperly printed prints will be replaced at no cost.
  • PRINTS SHIPPED OUTSIDE US/CANADA: No refunds or exchanges of prints.

WHAT IS YOUR POLICY ON ORIGINAL ART RETURNS/EXCHANGES/REFUNDS?

  • Originals may be returned or exchanged within 30 days of delivery.
  • Customer is responsible for all shipping costs for returns and/or exchanges.
  • Refund will be given for the purchase price minus a 20% restocking fee
  • Refund will be given upon the original art's return to Terri Miller in the same condition that it left the studio.
  • Return of funds will take 10-15 business days from day returned artwork is received.

What IF MY ORIGINAL ART ARRIVES DAMAGED?

IMPORTANT!! Save all packaging and photograph the damage. Contacted terri@terrimiller.com for further instructions.

WHO TO CONTACT?  

You can reach out at any time by email at terri@terrimiller.com  

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter ! You can also follow us on our social media pages: 

 Instagram @terrimillerartist

Facebook: Terri Miller Paintings & Photos


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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

https://terrimiller.artstorefronts.com/faq

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

PRINTS: For lightfast prints, our papers and inks are of the highest quality. PAINTINGS: Only the finest archival quality canvas and paints are used in the making of my original paintings.

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The above preview shows how to use the live preview on this website. The image displayed is just an example, and is not available for sale.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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